Proper Home Management
Tell us a bit more
What best describes your situation?
What best describes your situation?
Helpful answers to the most common questions about property management, leasing, rent, and everything Proper Home Management.
To receive your security deposit refund, ensure the following:
Your deposit will be returned within 30 days of move-out, with an itemized list of deductions if applicable (e.g., unpaid rent, damages, or cleaning).
Normal wear and tear refers to the natural deterioration of a property that occurs with regular use over time. Examples of normal wear and tear include:
What is NOT considered normal wear and tear?
Damages that go beyond regular use or result from negligence, misuse, or abuse are not considered normal wear and tear. Examples of tenant-responsible damages include:
Each property listing has its own pet fee structure and/or breed restrictions.
The decision to allow pets ultimately rests with the property owner. Tenants should always check the details and restrictions of a property prior to submitting an application or signing a lease agreement.
Move-In Inspection:
Before you move in, we’ll conduct a thorough inspection of the property to document its condition. We take thorough photos of the property to maintain our records on property conditions.
Move-Out Inspection:
When you move out, we’ll perform another inspection to compare the condition of the property to the move-in report. This helps identify any damages beyond normal wear and tear. If any issues are found, they may be deducted from your security deposit.
After the Inspection:
Once the move-out inspection is complete, we will provide you with an itemized list of any deductions, if applicable, and return your security deposit within the required timeframe.
We typically are able to respond within 1 business day after you've applied to lease a home and have completed the lease application. We often are coordinating with property owners who have final sign off on lease applications during this period, so we appreciate your patience as we work to finalize your application.
Rent payments are due on the first of each month and we strive to make rent payments as convenient as possible. You will submit payment securely online through your online tenant portal via eCheck (ACH).
When your lease starts, you will be emailed a link to set up your online tenant portal (you may have already done this while applying for the property). You can also access your tenant portal directly through our website by logging in here.
All maintenance requests should be submitted through our online tenant portal for efficient processing. When submitting a request, we’ll ask you to describe the issue clearly, including information on what needs to be repaired, the exact problem you’re experiencing, when the issue started, and to upload any photos (if applicable) to help us better understand the problem and expedite repairs. Once submitted, our team will review your request and schedule the appropriate service as quickly as possible.
We have team members available to take your calls for emergency maintenance requests 7 days a week until 11:00 PM. After 11:00 PM, your call will be directed to our answering service for assistance. Our service partners will evaluate the situation, determine its urgency, and coordinate with the appropriate vendors to schedule necessary repairs promptly.
Please reference your lease agreement, which can be found in your resident portal, for specific fees that may be due resulting from late payments.
The decision ultimately rests with the property owner, but our experience shows that prohibiting pets entirely can more than double your property’s vacancy time. Statistically, the longer your property sits vacant, the higher your costs—often outweighing the potential risks of pet-related damage.
Our recommended pet policy includes:
This balanced approach has proven to be the most effective in minimizing vacancy while managing potential risks. That said, we’ve found no significant increase in damage when being more flexible with pet policies. Keep in mind that stricter policies may result in longer vacancies.
Each lease outlines the number of days' advance notice from either party. Tenants are informed of this requirement to ensure a smooth transition period. This timeframe allows us to handle important tasks like paperwork, negotiations, and planning, as well as coordinating move-out and move-in activities. Proper planning is essential for ensuring a seamless process and achieving the best outcome for all parties involved.
Our tenant screening process is designed to find reliable, responsible tenants for your property. It typically includes the following steps:
Our thorough screening process helps reduce risks, minimize vacancy periods, and ensure your property is rented to responsible tenants who will take care of your investment.
We market your property via a syndicated MLS listing to hundreds of home search websites including Zillow, Realtor.com, Redfin, et. Additionally, our internal integrated technology will ensure it is also listed on multiple other non-MLS rental search channels which have grown in recent years including Apartments.com, Homesnap, ListHub and others. We carefully craft our listings to showcase the strengthsf of a property, coordinate professional photography, and work with you to price the home in a way to yield the best results.
All rent payments will be collected electronically directly through our tenant portal. Owner distributions will be scheduled between the 8th and 10th of each month, with details visible through our owner portal. This allows time for rent collection, processing, and clearance of tenant payments after the first of every month.
Yes, you will always be notified when your property requires repair. We use an online portal to keep you informed and involved. When a repair is needed, a maintenance report will be submitted through your portal detailing the issue, providing an estimated cost of repair, and include photos (when applicable). This allows you to review and approve the necessary work quickly and efficiently. Our goal is to ensure transparency while working to keep your property in excellent condition.
During the onboarding process, we’ll ask for details about any preferred vendors you’ve worked with and trust for repairs or maintenance. Whenever possible, we’ll do our best to incorporate these vendors to ensure continuity and your satisfaction. We only work with trusted vendor partners who meet our high standards. We carefully vet all vendors by consulting online user reviews and leveraging prior experiences to ensure they provide quality work at a fair price. This ensures your property is always in good hands and repairs are handled efficiently and professionally.
If a tenant doesn’t pay rent on time, we follow a structured and professional process to address the situation promptly. We will issue a reminder to the tenant about the missed payment, often including any applicable late fees as stated in their lease. If the payment is still not received, we escalate as needed as required by local laws.
Since 2019, we've been streamlining and simplifying the property management experience for owners and tenants
We are committed to transparency, efficiency, and fostering long-term relationships built on trust and excellence.
